Support

Need help? We're here.

Contact

For all issues, questions, or feedback, email us at our.bug.farm@gmail.com. We typically respond within 48 hours.

Frequently asked questions

How do I delete my account?

Open the App → Settings → Delete Account. This permanently removes your account, leaderboard entries, nickname, and all associated data. The deletion is immediate and irreversible.

How does the referral system work?

Open Settings → Invite Friends to get your 6-character code. Share it with friends. Each friend who enters your code in their App gives you 1 of each power-up (up to 5 friends = 5 of each). The new user also gets 1 of each power-up as a welcome gift.

Can I change my nickname?

Yes, once every 30 days. Go to Settings → Pilot Name.

I lost my progress after reinstalling

Local progress (high scores, power-ups) is device-specific. To keep it across devices, sign in with Google, Apple, or Email. Your leaderboard scores and referral data are tied to your account and sync automatically.

I found a bug / the game crashes

Please email our.bug.farm@gmail.com with:

• Your device model (e.g., Pixel 8, iPhone 15)
• OS version (e.g., Android 15, iOS 18)
• What you were doing when the bug occurred
• A screenshot or screen recording if possible

How do I get a refund for an in-app purchase?

Refunds are handled directly by Apple App Store or Google Play:

• iOS: reportaproblem.apple.com
• Android: support.google.com/googleplay

Which languages are supported?

Currently Spanish and English. More languages coming soon.

Is the game free?

Yes, Word 'em Up is free to download and play. Optional in-app purchases are available for power-ups and cosmetics. Ads are shown to support free play; rewarded ads (optional) give you extra items.

Legal

See our Privacy Policy and Terms of Service.